Personal Banking | Business Banking

How to Report Fraud

What should you do if you are a victim of fraud

Always be vigilant and be careful to not fall prey to any financial fraud or scams. However, if you spot any unusual activities with your account or suspect that your account has been compromised, here’s what you should do:

A. Notify the Bank Immediately

Report to the Bank promptly increases your chance of recovery and prevent further losses. You can make a report by:

- Calling Public Bank Customer Support at 03-2170 8000
- Calling Cyber Fraud Security at 03-2177 3555
- Calling the contact number at the back of your credit / debit card
- Calling any PBB / PIBB branch

Report to the Police if there are any financial losses and provide the Police Report to the bank for reference.

B. Change your Passwords

Login to PB enterprise and change your password immediately. Make sure the device used is clean. DO NOT change your password on an infected device.

C. Stay Informed

Stay informed of the latest fraud trend and best practices on online banking to protect yourself against fraudsters. Visit our Online Security Microsite to learn more.