Vehicle Financing

1. Permit holders must possess valid repossession agent permits (EPS Permit) when carrying out repossession of vehicle or goods activities.

2. Permit holders must obtain permission from the hirers before entering private premises.

3. Permit holders must be smartly dressed and act professionally when carrying out repossession of vehicle or goods activities.

4. Permit holders are prohibited from using any forceful or aggressive act during the repossession process.

5. Permit holders are prohibited from being involved in any crime, bribery or misuse of power directly or indirectly with any parties involved in the repossession of vehicle or goods activities.

6. Only permit holders directed by the owners as stated under the Repossession Order are allowed to carry out repossession of vehicle or goods activities.

7. Permit holders must not misuse their permit for self-interest other than carrying out repossession of vehicle or goods activities.

8. At the time when repossession activities are being carried out, permit holders must:

1. Produce their EPS Permits, National Registration Identity cards and Repossession Order issued by the owner.
2. Give reasonable time to the hirer to inspect and remove his personal items and belongings.
3. Take photographs of the interior and exterior of the motor vehicle or goods and provide the photographs to the owner.
4. Issue inventory list to state the condition of the motor vehicle or goods during the repossession activities.

9. Permit holders are not allowed to enter private premises unless with a Court Order.

10. Permit holders must lodge police report on the repossession within 24 hours after the repossession process is completed, but in exceptional circumstances, not later than 48 hours from the time of repossession.

11. Permit holders are bound by the laws, regulations, terms and conditions, code of ethics and guidelines issued by the Controller in the performance of their repossession activities.

12. Permit holders should observe any other Code of Ethics or Guidelines issued by the Controller from time to time.