Transaction Cooling-Off Period

Personal Banking | Business Banking

What is a Transaction Cooling-Off Period?

Any transaction that are deemed abnormal by the Bank will undergo a cooling-off period in which the transaction will be placed on hold under "Approved - Pending Cooling Off" status before it is released to the beneficiary.

This security feature is intended to protect you from scammers making unauthorised transactions using your account.

How Transaction Cooling-Off Period Protects You?

Due to the buffer time provided by the cooling-off period, you now have a window of opportunity to reject/cancel the transaction if you notice that the transaction was not authorized by you.

If the transaction was not authorised by you, you may reject the transaction by simply logging in to your PB enterprise account, click the "Transaction Approval" tab and select "Transaction Approval Status". Then follow the steps below:

Select the transaction under "Approved - Pending Cooling Off" status and click the “Reject” button.
Input the reason for rejecting the transaction.
Click “OK”.
"Pending Cooling Off” transaction will be rejected successfully.

Please note that you can only reject/cancel transactions under the "Pending Cooling Off" status. You will not be able to reject transactions under the "Processing" status.

Alternatively, you may contact PBe Customer Support at 03-21708000 for assistance.

Frequently Asked Questions

1. How would I know if my transaction is under Cooling Off Period?

The Bank will notify you of the status of your transaction via push notification.

Alternatively, you may track your transactions by logging into PB enterprise, click “Transaction Approval” and select “Transaction Approval Status”. Any transaction that is undergoing the transaction cooling-off period will be listed here with status "Approved - Pending Cooling Off".

2. When will the transaction be released?

Your pending transactions will be released within a few hours. We appreciate your patience during this process, as our primary goal is to safeguard your financial well-being. For assistance, kindly email to our Case Management officer at corporate.secure@publicbank.com.my

3. What Constitutes an Abnormal Transfer?

An abnormal transfer is a transaction that is considered suspicious or out of the ordinary from your usual transaction activities. These are the transactions that will be placed under cooling off period to ensure your financial security.

4. What does my transaction status 'Approved - Pending Cooling Off', 'Approved - Pending Processing' or 'Rejected' mean?

Following are the meaning of the transaction status:

Approved - Pending Cooling Off: The transaction is undergoing a cooling-off period.
Approved - Pending Processing: The cooling-off period has ended. Your transaction will be processed shortly.
Rejected / Failed: The transaction was rejected or failed.

5. Can I make another transfer if my transaction has ‘Failed’ or ‘Rejected’?

Yes, there is no restriction to the number of times you can transfer. It is highly recommended to check your account balance and transaction history first prior to re-do any transaction.